The group behind the guarantee.

MASS Estates Group began the way most honest property businesses do: with a handful of homes, managed properly, and owners who told their friends. The group today does three things — it invests in residential property, brings tired stock back to standard, and manages homes for owners who would rather have a fixed income than a second job.

The name reflects the structure. MASS is a group of small, focused operations — acquisitions, works, and management — that share one balance sheet and one standard. When we promise an owner their rent, it isn't an agent's promise passed down a chain of subcontractors; every part of keeping that promise sits inside the group.

What we believe

Property rewards patience and punishes shortcuts. We hold for the long term, we spend on maintenance before we're asked, and we'd rather decline a property than take on one we can't look after well. It makes us slower to grow than some — and considerably easier to deal with.

How we're paid

We don't charge owners fees. Our margin is the difference between the rent we guarantee and what a well-kept, well-let home actually earns. That means we only make money by keeping properties full and in good condition — which is exactly what an owner would want us to be paid for.